General Policy for Returns:
At Princess Luxury Bed, we take quality and service seriously. Should you encounter any issues with any of our products, please apply for a return. 100% customer satisfaction guaranteed.
All orders will be shipped within 2-3 business days of being received as long as the items are in stock. Processing hours are from 6am-12pm Pacific Standard Time.
Our shipping carrier is FedEx. For home delivery they will ship packages Tuesday-Saturday. For any express shipments FedEx delivers Monday-Friday. Please keep this in mind when choosing an express shipment, it will not be delivered on the weekends.
- You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days.
- Each return MUST be called in at (855) 697-6235. You will need to provide the order number that was given on the packaging slip to the customer support representative.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Princess Luxury Bed will not be responsible for any shipping loss.
- The customer must inform Princess Luxury Bed of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product’s warranty and the RGA policy.
- All return(s) must have the original packaging and accessories.
- Please allow 2-7 business days to process your return if we have stock.
- Princess Luxury Bed reserves the right to refuse service that would void the return policy.
- Only 1 return per order will be honored, that includes even exchanges on previous orders.
- Once your order has been placed, mattresses cannot be returned unless it has been determined that you have a warranty claim. All mattresses are otherwise non-refundable, non-returnable. MATTRESS ORDERS CANNOT BE REFUNDED!
- You may return items sold by Princess Luxury Bed within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don’t have the invoice, then please include a note with your order number or RGA number. Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all accessories.
- We cannot accept returns of certain items for a refund, including:
- Any item that is returned after the 30 day grace period.
- Any item that is not in its original condition, is physically damaged, or is missing parts.
- Each return MUST be called in at (855) 697.6235. You will need to provide the order number that was given on the packaging slip to the customer support representative.
- The customer is responsible to pay for the return shipping to Princess Luxury Bed
For further assistance please e-mail firstname.lastname@example.org or call (855) 697-6235